Shipping policy

1. Where we ship

Rollbum photobooks are printed and shipped directly by RPI. We currently ship eligible books to supported addresses in the United States only. International delivery, including Canada, is not currently available. Available checkout options depend on the printer and carrier serving the exact address.

2. Production and transit

Each photobook is made to order. Production is usually 3–5 business days after a complete, print-ready paid order is accepted by RPI; weekends and RPI holidays are excluded. Carrier transit begins after dispatch. Faster shipping changes transit time, not printing and binding.

Estimated transit after dispatch is Economy 5–7 days, Standard 5 days, Express 2 days, or Priority 1 day. Only options available for the address and order can be selected. Dates are estimates unless expressly shown as guaranteed. Holidays, address issues, weather, and carrier interruptions can affect timing.

3. Shipping methods, cost, and tax

Shopify displays the available shipping methods, book price, discounts, applicable taxes, and final total in USD before payment. Shipping is based on the rate quoted for the order and is not promised as one flat price for every book or address. Review the total and address before confirming checkout.

4. Tracking and status

RPI tracking is synchronized to Shopify after the book ships. Shopify then shows tracking on the customer order-status page and sends enabled shipping and carrier-supported delivery notifications. A label can appear before the carrier receives the package.

5. Address problems, delays, loss, and returned packages

Contact hello@rollbum.com immediately about an incorrect address, significant delay, returned package, loss, or a package marked delivered that cannot be found. Include the Shopify order number. Address changes are not guaranteed after production begins.

If an order is returned as undeliverable, we will explain the next steps. Any proposed reshipping charge will be explained before it is charged. You will not be charged to correct a delivery error caused by Rollbum or its fulfillment providers.

6. Damage and cancellation

For a damaged or incorrect book, see the Returns & Refunds Policy. To request cancellation before production, see the Cancellation Policy.